the surgery has woeful appointments system you ring at 8am its engaged then when you get through all the appointents have gone.They give you no other option so if you are in pain its tough! this cannot be acceptable in this day and age.If i could i would give it a minus star.
No call queuing system. So you have to keep pressing redial during the 8am rush for appointments. It will be constantly engaged for at least 20 minutes by which point there's no appointments left. Whenever I've tried calling in the afternoon it's always closed! Terrible booking service.
Overall we was very happy with the experience given over the years. All of my partners family have used them for 20 + years. Dr Leach & Dr Mansfield has been absolutely brilliant with my 2 children & my partner. The support offered for the last few years to my missus has truly been amazing. Dr Mansfield has gone above & beyond for her. You would have 5 stars for Doctor / Patient care, but your ways of discontinuing your patients is really shocking, no letters as you would expect. (Claimed to have called though, no voicemail! Only 1 mobile number attempted from 3 numbers available) I understand that catchment areas have become an issue, but we moved nearly 4 years ago to the edge of Astley Village (1.6 Miles from the medical centre), we was informed they updated their systems which currently had no record of myself, my partner or my daughter, but still has our son listed? Really, we should have been told with a pre-notification of any changes, so we had to time to deal with this properly. Instead this has been dealt with in the worst unprofessional way with total disregard for the patients, bear in mind that my partner is still receiving ongoing treatment, also ongoing operations. Considering they are the main support for my partner's severe ongoing illness & physical problems, you should be able to advise & recommend another doctor(s) or medical centre, not just by dumping your patients as its not the way the practice should move forward, its embarrassing to treat patients this way without any apology, but also gutting at the same time as the 2 Doctors are really good.
Not sure who actually manages to get an appointment here, as I fail every time. 20 minutes hitting re-dial to be told there are no more appointments by surly staff who question why you are ringing at all.
Fast turn round the mcdonalda of clinics
Euxton Medical Centre is a UK Hospital based in Chorley, North West England. Euxton Medical Centre is located at 23 St Mary's Gate, Euxton, Chorley PR7 6AH, UK.
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